Terms of Service
Last updated: January 2025
1. About the Platform
Orca is a marketplace that connects independent virtual assistants ("VAs") with entrepreneurs, founders, and businesses ("Clients"). Orca provides the technology and platform; it does not employ VAs and is not a party to any agreement between VAs and Clients.
2. Eligibility
You must be at least 16 years old to use the Platform. By creating an account, you represent that you meet this requirement.
3. Accounts
You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately of any unauthorized use of your account. Orca is not liable for any loss arising from unauthorized access to your account.
4. VA Profiles
VAs may create profiles describing their skills, availability, working region, primary language, and rates. All profile information must be accurate and truthful. Orca reserves the right to remove or suspend profiles that violate these Terms or our quality standards.
5. Payments
Payments between Clients and VAs are facilitated through the Platform using third-party payment processors. An 8% processing fee is charged on the client side. VAs keep 100% of their stated rate. Orca does not guarantee payment between users and is not responsible for disputes over payment.
6. Conduct
When using the Platform, you agree not to: (a) violate any applicable laws; (b) harass, abuse, or threaten other users; (c) post false or misleading information; (d) attempt to circumvent Platform security; (e) use the Platform for any unlawful or unauthorized purpose; (f) scrape or harvest data from the Platform without permission.
7. Intellectual Property
The Platform, including its design, code, and content (excluding user-generated content), is owned by Orca and protected by applicable intellectual property laws. You may not copy, modify, or distribute any part of the Platform without our prior written consent.
8. Disclaimer of Warranties
The Platform is provided "as is" and "as available" without warranties of any kind, whether express or implied. Orca does not warrant that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components.
9. Limitation of Liability
To the maximum extent permitted by law, Orca shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Platform.
10. Indemnification
You agree to indemnify and hold harmless Orca and its officers, employees, and agents from any claims, damages, or expenses arising from your use of the Platform or violation of these Terms.
11. Termination
You may close your account at any time. Orca may suspend or terminate your account if you violate these Terms or engage in conduct that Orca determines is harmful to the Platform or other users.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law principles.
13. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Platform. Your continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.
14. Contact
If you have questions about these Terms, please contact us at support@orcarw.com.