Privacy Policy
Last updated: January 2025
1. Information We Collect
This Privacy Policy describes how Orca collects, uses, and protects information when you use the Orca platform.
1.1 Information You Provide
Account information: name, email address, and password when you create an account. Profile information: skills, availability, rates, location, and other details you add to your VA profile. Payment information: processed securely through third-party payment processors (we do not store full payment card details). Messages and communications sent through the Platform.
1.2 Information Collected Automatically
Usage data: pages visited, features used, and interactions with the Platform. Device information: browser type, operating system, and device identifiers. Log data: IP addresses, access times, and referring URLs.
2. How We Use Your Information
We use the information we collect to: provide, maintain, and improve the Platform; process transactions and send related information; send you technical notices, updates, and support messages; respond to your comments and questions; monitor and analyze trends, usage, and activities; detect, prevent, and address fraud and abuse.
3. How We Share Your Information
We do not sell your personal information. We may share information with: service providers who assist in operating the Platform (e.g., payment processors, hosting providers); other users as necessary to facilitate the service (e.g., your VA profile is visible to Clients); law enforcement or government agencies when required by law.
4. Data Retention
We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us.
5. Data Security
We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, or destruction. However, no method of transmission over the Internet is 100% secure.
6. Cookies
The Platform uses cookies and similar technologies to maintain your session, remember preferences, and understand how the Platform is used. You can control cookie settings through your browser.
7. Your Rights
Depending on your location, you may have the right to: access, correct, or delete your personal information; object to or restrict certain processing; data portability; withdraw consent where processing is based on consent. To exercise these rights, please contact us at support@orcarw.com.
8. International Data Transfers
Orca operates globally and your information may be stored and processed in countries other than your own. We take steps to ensure your data is treated securely and in accordance with this Policy.
9. Children’s Privacy
The Platform is not intended for use by anyone under the age of 16. We do not knowingly collect personal information from children under 16.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Platform.
11. Contact
If you have questions about this Privacy Policy or your personal data, please contact us at support@orcarw.com.