Refund Policy

Last updated: March 2026

This Refund Policy applies to transactions made through the Orca platform at orcarw.com (the “Platform”).

1. General

Orca facilitates connections between independent virtual assistants (“VAs”) and clients. Because services are performed by independent VAs and not by Orca directly, refund eligibility depends on the circumstances of each transaction.

2. Requesting a Refund

If you believe you are entitled to a refund, please contact us at [email protected] within 14 days of the transaction. Include your account details and a description of the issue.

3. Eligibility

Refunds may be issued in cases such as:

  • A service was paid for but not delivered.
  • A technical error resulted in a duplicate or incorrect charge.
  • The service delivered was substantially different from what was agreed upon.

Refunds are evaluated on a case-by-case basis. We may request additional information or documentation to process your request.

4. Processing

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider, but typically take 5–10 business days.

5. Non-Refundable Items

The following are generally not eligible for refunds:

  • Services that have been fully delivered as described.
  • Disputes arising solely from dissatisfaction with a VA’s work style or approach, where the agreed-upon service was provided.

6. Disputes Between Users

Orca encourages VAs and Clients to resolve disputes directly. If you are unable to reach a resolution, you may contact us and we will make reasonable efforts to help mediate. However, Orca is not obligated to resolve disputes between users.

7. Contact

For refund requests or questions about this policy, please contact us at: [email protected]