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Grace Chen

Grace Chen

IT support & security for remote teams
  • TW
  • UTC+8
  • English, Mandarin
6+ years experience Same-day replies Calls OK NDA-ready 2FA-ready VAs keep 100%

Who I Help

  • Remote companies
  • Startups

Typical Outcomes

  • Helpdesk tickets resolved in 4 hours
  • Quarterly security audits
  • New employee tech setup in 1 hour
  • 99.9% uptime

Tools I Use

Google Admin 1Password Cloudflare

How I Take Tasks

Slack Jira

Best Fit For

Best match for teams that need hands-on help with:

IT Support

Services

IT Support

Deliverables: Helpdesk, Security audits, Device management

Turnaround: Same day

Tools: Google Admin, 1Password

Example: Zero-trust security for 40-person remote company

Skills

Troubleshooting Network Setup Security

Portfolio

  • Zero-Trust Rollout

    Problem: No security policy

    What I did: 1Password, SSO, device management

    Result: Zero incidents in 12 months

    Tools: 1Password, Google Admin