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Diego Ramirez

Diego Ramirez

Customer support that keeps clients happy
  • MX
  • UTC-6
  • English, Spanish
6+ years experience Same-day replies Calls OK NDA-ready 2FA-ready VAs keep 100%

Who I Help

  • SaaS
  • E-commerce

Typical Outcomes

  • First-response under 2 hours
  • 95%+ CSAT
  • Backlog cleared in 48 hours
  • Bilingual EN/ES support

Tools I Use

Zendesk Intercom HubSpot

How I Take Tasks

Zendesk Slack

Best Fit For

Best match for teams that need hands-on help with:

Customer Support

Services

Customer Support

Deliverables: Ticket triage, Email responses, Live chat

Turnaround: Same day

Tools: Zendesk, Intercom

Example: Response time from 8 hrs to 90 min

Skills

CRM Communication Problem Solving

Portfolio

  • SaaS Support Overhaul

    Problem: 8-hour response time

    What I did: Triage system and canned responses

    Result: 90 min response, 96% CSAT

    Tools: Zendesk, Slack

Availability

Weekly capacity: 20

Working hours: 9 AM – 3 PM CST

Response time: same_day

Work style: calls_ok

Pricing

Model: hourly

Rate range: $15–$22/hr

Minimum engagement: 10 hrs/week

Interested?

Send an intro request — no account needed.